Returns Policy Under this policy in terms of which the option of exchange, replacement and/ or refund item/items. The Family Mart is provide Generally 5 days of Return / Replacement or refund option from the billing date; Except some items which include lower Expiry date (Less Than 3 days) item such as few food items and perishable goods. For exchange, replacement and/ or refund,the customer need to visit the shop with original invoice. Otherwise we are unable to process the same.

Secure Payments and Safe Ordering Privacy

familymart.online understands that you care about how information about you is used and shared; and we appreciate your trust in us to do that carefully and sensibly. Your privacy is important to us and we work to keep your information secure.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts your information, in addition to maintaining security of your information as per the International Standard IS/ISO/IEC 27001 on “Information Technology-Security Techniques- Information Security Management System-Requirements”.

We reveal only the last four digits of your Debit/credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

All credit card and debit card payments on Familymart.online are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

Does familymart.online store my credit/debit card information?

familymart.online stores the first 6 and last 4 digits of your card number in a secure and encrypted manner. The first 6 digits (also known as the Bank Identification Number) are used to identify the bank name and country where your card was issued. The first 6 and last 4 digits are together used for fraud detection and prevention purposes.

Payment Options

What credit/debit cards are accepted on Familymart.online?

We accept VISA, MasterCard, Maestro, Rupay, American Express, credit/debit cards.

What other payment options are available on familymart.online?

Apart from Credit and Debit Cards, we accept payments by Internet Banking (covering 44 banks), Cash-on-Delivery, Equated Monthly Installments (EMI), E-Gift Vouchers, PhonePe UPI and PhonePe wallet.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. As per our security procedures, we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign out when you finish using a shared computer.

Security

familymart.online assures you that your information is completely protected and that your purchases are safe. Our secure-server software encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.